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Looking for a
hassle-free way to keep your system operating at peak performance?
Do you need to budget for maintenance and repairs in advance?
Is your application mission-critical and require minimum downtime?
A PGT service agreement might be just what you need.
A service agreement
affords you additional protection for maintenance and service
after your warranty period expires.
What's covered?
Our Standard Service
Agreement includes:
- On site service
calls
- A preventive
maintenance visit
- In house repairs
for the detector
- Software upgrades
installed during your service visit.
How does it
work?
When notified
of a malfunction of an instrument, we will first attempt to
help solve the problem immediately over the phone. If the
analysis PC has web access, we can even run remote diagnostics.
If required, a field service engineer may be dispatched to
the customer's site to perform an evaluation and repair of
the problem.
Any parts related to the problem will be replaced at no additional
expense. In addition, all labor, travel and living expenses
incurred during the visit will be included by the terms of
the service agreement.
Detector failure,
other than externally caused problems, will be returned for
a factory repair.
How do I get
more information?
Just give us a
call - depending on your equipment configuration, we'll put
together a program just for you.
Service Phone:
(609) 924-7310 x 242
Service Fax: (609)
252-0564
24 Hour Service
Hot Line: (609) 924-8981
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